Bodywork Policies
Health History and Consent to Care
Prior to their first visit, all clients are required to complete a new client packet in full—including client information, health history, consent to care and liability release—and agree to adhere to Iron Bird policies, prior to receiving treatment or consult. Please arrive to your first session with your completed paperwork.
Clients are required to keep their practitioner apprised of any updates or changes to their health history and client information, including address changes, new health concerns and emergency contact person, and may be asked to complete the new client packet on a yearly basis.
COVID-19 Pre- and Post-Screening Procedures
With current COVID-19 concerns, all clients will be emailed a link to a screening form 72 hours prior to receiving treatment at Iron Bird. A response within 24 hours of the session time is required. Additionally, a follow-up email will be sent 72 hours after receiving treatment in person. Failure to comply will require that the session be canceled and the client will be responsible for the missed session fee.
Screening questions will include information about your assessment of risks in choosing to receive bodywork, whether you and/or those you live with have been sick or exposed to sickness in the last 14 days, travel outside of the state by you and/or those you live with in the last 30 days and your willingness to wear a mask during treatment.
If it is found that someone exposed to COVID-19 has been within Iron Bird, the practice will immediately close for a minimum of 14 days and all affected parties will be notified.
Parking and Location
Iron Bird offers treatments and consults at 136 Maine Street, Suite 4, Brunswick ME 04011. The entrance is to the left of the Gulf of Maine Books storefront.
There is free 2-hour parking on surrounding side-streets and municipal lots. Click here for more information about parking in Brunswick.
With current COVID-19 concerns, the waiting area has been closed. Please arrive only early enough to use the restroom, if needed, and/or to wash your hands thoroughly before entering the treatment room. The treatment room door will be opened precisely at your scheduled appointment time.
Payment and Gratuity
All sessions must be paid in full prior to or at the time of service. Check and credit card payments are accepted. Gratuities will be accepted if offered, but are never expected.
With current COVID-19 concerns, credit card payments made by electronic invoice or card on file are preferred. If paying by check, please have your check made out in advance.
Gift Certificates
All policies apply to gift certificate purchases and scheduling. All scheduling is subject to availability. No refunds or exchanges are offered for gift certificates. Transfers may be permitted when requested in writing. Gift certificates are intended to be used as gifts and should not be redeemed by the purchaser. Though purchased gift certificates do not expire, use within one year is requested.
Cancellation/Rescheduling and Refunds
When you book an appointment, we commit that time and reserve it just for you. A 48-hour notice is required to cancel or reschedule an appointment without a charge. For appointments canceled or rescheduled with less than a 48-hour notice, the full session fee will be either charged to your credit card on file or billed by email. Payment is due before your next appointment.
To cancel your appointment, please use the link provided in your confirmation email.
Exceptions can be made in certain circumstances, and at the discretion of the owner, when requested in writing.
Products are non-returnable and non-refundable. Most gift certificates do not expire. All gift certificates are non-refundable. All scheduling is subject to availability.
Arriving Late
We do our best to schedule appointments at the convenience of our clients. However, we cannot extend sessions beyond the scheduled time frame to accommodate late arrivals. Should you arrive late, we will provide the fullest treatment possible within the allotted time.
Sickness
Massage/bodywork and wellness consultations are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 48-hour notice period, the cancellation fee may be waived.
With current COVID-19 concerns, advance notice of sickness or exposure to sickness is especially critical and required. If it is found that someone exposed to COVID-19 has been within Iron Bird, the practice will immediately close for a minimum of 14 days and all affected parties will be notified.
Clothing and Masks
Thai traditional bodywork is performed with the client fully clothed. Please choose clothing that is neither too tight nor too loose. Please avoid nylon and other slippery fabrics. There are a few procedures that require removal of some clothing. In these cases, appropriate draping will be used.
During a typical session, it is very likely that herbal balms, liniments or compresses will be applied over or under clothing, potentially staining fabric. Please wear clothing that is appropriate for herbal applications, comfort and movement during your session. If you have questions or concerns, please advise your practitioner in advance.
With current COVID-19 concerns, all clients will be required to wear a mask or cloth face covering during treatment and will be required to bring a fresh shirt and pants to change into before receiving treatment.
Service
We always treat the people coming to our practice with respect and consideration. Our goal is always to provide excellent customer service. However, we reserve the right to refuse service to anyone at anytime for any reason.
Updated September 7, 2020
