Bodywork Policies
Health History and Consent to Care
- Prior to their first visit, all clients are required to complete a new client packet in full
- Please arrive to your first session with your completed paperwork
- Clients are required to keep their practitioner apprised of any updates or changes to this information
COVID-19 Procedures
Iron Bird follows all current Maine and CDC guidelines. At this time, masks are required in treatment, regardless of vaccination status.
Parking and Locations
You will be greeted precisely at your scheduled appointment time. Please avoid arriving more than 5 minutes early.
Brunswick: 136 Maine Street, Suite 4, Brunswick ME 04011 – Second floor
- The entrance is to the left of the Gulf of Maine Books storefront
- Free 2-hour parking on surrounding side-streets and municipal lots
- Click here for more information about parking in Brunswick
Portland: 399 Fore Street, Suite 7, Portland ME 04101 – Second floor
- Metered 2-hour street parking and various parking lots and garages available
- Click here for more information about parking in Portland
Payment and Gratuity
- All sessions must be paid in full prior to (credit card/Venmo) or at the time of service (cash/check)
- Cash, check or Venmo (@Jessica-Dafni) payments are preferred
- Gratuities will be accepted if offered, but are never expected
Gift Certificates
- All policies apply to gift certificate purchases and scheduling
- All scheduling is subject to availability
- No refunds or exchanges are offered for gift certificates
- Transfers may be permitted when requested in writing
- Though purchased gift certificates do not expire, use within one year is requested
Cancellation/Rescheduling and Refunds
- When you book an appointment, we commit that time and reserve it just for you
- A 48-hour notice is required to cancel or reschedule an appointment without a charge
- For appointments canceled or rescheduled with less than a 48-hour notice, the full session fee will be charged to your credit card on file
- Exceptions can be made in certain circumstances, and at the discretion of the owner, when requested in writing.
- To cancel or modify your appointment, please use the link provided in your confirmation email
- Products are non-returnable and non-refundable
Arriving Late
- We cannot extend sessions beyond the scheduled time frame to accommodate late arrivals
- Should you arrive late, we will provide the fullest treatment possible within the allotted time
- Please text 207-200-3143 to let us know if you are running late
Sickness
- Please cancel your appointment as soon as you are aware of an infectious or contagious condition
- If it is within the 48-hour notice period, the cancellation fee may be waived
Clothing and Masks
- Thai traditional bodywork and consults are performed with the client fully clothed
- Please choose clothing that is comfortable for movement and made of non-slippery fabrics
- Appropriate draping will be used for procedures that require removal of clothing
- Please wear clothing that is appropriate for herbal applications and potential stains
- All clients will be required to wear a mask or cloth face covering during treatment
Service
- We always treat the people coming to our practice with respect and consideration
- Our goal is always to provide excellent customer service
- However, we reserve the right to refuse service to anyone at anytime for any reason
Updated September 15, 2021
